Terms & Conditions

Welcome to Toronto Shine Carpet Cleaning.

By accessing our website or using our cleaning services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before booking any service.

Services

Toronto Shine Carpet Cleaning provides professional residential and commercial cleaning services, including but not limited to:

Carpet Cleaning
Rug Cleaning
Mattress Cleaning Toronto | Professional Steam Cleaning
Sofa & Couch Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Curtain & Drapery
Flood & Water Damage
Carpet Repair
Commercial Steam Cleaning

All services are subject to availability and scheduling confirmation.

Appointments & Booking

Customers must provide accurate contact and address information during booking.
Appointment times are estimates and may vary due to traffic, weather, or previous job delays.
We reserve the right to reschedule appointments when necessary.

Pricing & Payments

Prices may vary depending on service size, condition, and additional requirements.
Final pricing may be confirmed after on-site inspection.
Payment is due upon completion of service unless otherwise agreed.
We accept approved payment methods communicated during booking.

Failure to complete payment may result in service refusal or additional charges.

Cancellation Policy

Customers should provide at least 24 hours notice for cancellations or rescheduling.
Late cancellations may be subject to cancellation fees.
Missed appointments without notice may incur additional charges.

Customer Responsibilities

Customers are responsible for:

Providing safe and accessible work areas
Securing fragile or valuable items before service
Informing us about special cleaning concerns, damages, or sensitive materials
Ensuring utilities such as water and electricity are available if required

Satisfaction Policy

We strive to provide high-quality cleaning services.

If you are not satisfied with the service, please contact us within 24–48 hours so we may address the issue appropriately.

Limitations of Liability

While we take reasonable care during service, Toronto Shine Carpet Cleaning is not responsible for:

Pre-existing damage
Wear and tear of carpets or furniture
Color fading or material deterioration
Damage caused by improper installation or weak materials
Delays caused by circumstances beyond our control

Liability, if applicable, shall be limited to the amount paid for the specific service.

Website Use

By using our website, you agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or data
Copy or reproduce website content without permission
Distribute harmful software or malicious code

We reserve the right to restrict access to users who violate these terms.

Intellectual Property

All website content including:

Logos
Text
Images
Graphics
Branding

are the property of Toronto Shine Carpet Cleaning and may not be copied or used without written permission.

Privacy

Use of our website and services is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms will become effective immediately upon posting on this page.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Canada and applicable provincial regulations.

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Toronto Shine Carpet Cleaning

Email: torontoshinecarpet cleaning@gmail.com
Phone: +1 (365) 773-3204